Privacy Policy

Who this applies to

This portal is provided to clients enrolled in the Growth Creator Incubator (GCI) program and related Trycook AI client success services. By using https://cs.trycook.ai, submitting the onboarding form, or booking calls through embedded scheduling tools, you agree to the practices described here.

Information we collect

We collect information you provide directly and information generated when you use the portal:

• Contact details: name, email address, phone number, company name, and Discord username.
• Onboarding responses: business status, niche, goals, revenue targets, acquisition spend, tools, availability, and other answers submitted through the onboarding form.
• Scheduling data: appointment dates, times, assigned team members, and booking metadata when you schedule calls through GoHighLevel calendars embedded on this site.
• Technical data: browser type, device information, IP address, and standard server logs collected by our hosting provider when you visit pages on the portal.
• Local draft data: if you start the onboarding form and leave before submitting, your in-progress answers may be stored in your browser's local storage until you submit or clear it.

How we use your information

• Deliver client success services, including onboarding, call preparation, and ongoing program support.
• Store and review onboarding submissions in our internal client operations systems.
• Schedule, confirm, and display details for onboarding, clarity, systems, pre-launch, and check-in calls.
• Match your booking to the correct prep page and show your upcoming appointment details after you book.
• Communicate with you about your program, calls, and next steps through your Client Success team.
• Improve the portal, troubleshoot issues, and maintain security.

Third-party services

We use trusted service providers to operate this portal. Each provider processes data according to its own privacy policy and our instructions:

When you interact with embedded GoHighLevel widgets or Vimeo players, those providers may also collect information directly from your browser according to their own policies.

• GoHighLevel — calendar booking, appointment management, and legacy form embeds.
• Airtable — storage of onboarding form submissions and linkage to client records in our Client Success base.
• Vimeo — delivery of onboarding and prep videos embedded on portal pages.
• Vercel — website hosting, content delivery, and server-side API routes used for form submission and appointment lookup.

How we share information

We do not sell your personal information. We share information only as needed to operate the program:

• With Client Acquisition / Trycook AI team members who support your account (Client Success Managers, System Integrators, and related staff).
• With the service providers listed above, strictly to provide portal functionality.
• When required by law, regulation, legal process, or to protect the rights, safety, and security of our clients, team, or the public.

Data retention

We retain onboarding submissions and client success records for as long as needed to deliver services, maintain program records, resolve disputes, and comply with legal obligations. Booking and contact records may remain in GoHighLevel and Airtable according to our internal retention practices.

Security

We use reasonable administrative, technical, and organizational measures to protect information submitted through the portal. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your choices and rights

• You may request access to, correction of, or deletion of personal information we hold about you, subject to legal and contractual limits.
• You may clear locally stored onboarding draft data by clearing your browser storage for this site.
• You can contact your Client Success Manager for help updating information tied to your program account.

Children's privacy

This portal is intended for adult business owners and operators enrolled in our programs. We do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of the portal after changes are posted constitutes acceptance of the updated policy.

Contact

For privacy questions or requests related to your Client Success account, contact your Client Success Manager or reach out through clientacquisition.io.